Returns & Refunds

Aurelia Studio · Effective November 6, 2026

If a piece is not right for you, send it back within 30 days of delivery for a refund or exchange. We keep the process deliberately simple and there is no restocking fee.

The 30-day window

Your window starts on the delivery date recorded by the carrier and runs for 30 calendar days. Requests sent after day 30 can still be reviewed, but acceptance is at our discretion.

Condition of returned items

Items must be unworn, unaltered and returned in the original packaging with any care card or pouch included. For hygiene reasons, pierced earrings can only be returned if they are unworn and still in their original sealed backing. Rings that show sizing marks, engraved pieces made to your text, and items marked final sale cannot be returned.

How to start a return

• Email [email protected] with your order number and the item you want to return.
• Tell us whether you want a refund or an exchange, and add a photo if the item arrived damaged.
• We reply within one business day with the return address and a short reference number.
• Pack the item securely and send it with a trackable service. Keep the receipt until the refund lands.

Refund timing

We inspect returns within 2 business days of arrival. Approved refunds are issued to the original payment method within 5 to 10 business days; your bank may need an extra few days to post the credit. We email you when the refund is released. Original shipping is free, so there is no shipping charge to deduct on a standard return.

Exchanges

If you want a different size or colour, tell us in the first email and we will hold the replacement while your return is in transit. If the replacement costs more, we send a secure payment link for the difference; if it costs less, the difference is refunded.

Return shipping cost

You cover the cost of return postage unless the item was damaged, defective or not what you ordered. In those cases we send a prepaid label or reimburse the tracked postage you paid.

Damaged or incorrect orders

Send a photo of the item and the packaging within 7 days of delivery. We will replace it where stock allows, or refund it in full including any postage. Please do not send a damaged piece back before contacting us.

Questions

Returns are handled at 57952 Sunflower Circle N, New Hudson, MI 48165. Call (248) 880-6091 or email [email protected] Monday to Friday, 9:00 to 17:00 Eastern Time.